Online Returns Policy
We always hope you love the shoes you bought from us. If you
have questions or doubt about sizes before buying the shoes please
contact us at firstname.lastname@example.org
Unknown allows the return of full priced goods within 14 days from
the day of purchase.
The cost of returning the item to us is your responsibility unless the
item is faulty.
Ensure that the item being returned is in an unworn condition with
all tags and labels attached (Specifically there must be no marks on
the soles or upper materials).
Return to the following address:
Returns are generally validated within 5 working days of receipt. This may
take up to 10 working days during busy periods.
We will refund the item as soon as the return has been validated and you will receive a confirmation
The time taken to process refunds varies depending on the method of
Credit card: our bank will refund the item within 7 working days of the
confirmation email being sent.
The time taken for the refund to appear on your statement depends on the card issuer.
PayPal: the refund will appear on your PayPal account within 24 hours of the