We hope you love the shoes delivered to you.
We are happy to commit our services to you before you choose to make a purchase. If you have questions or doubts about sizes or materials, please contact us at
UNKNOWN offers returns on full refund on full priced items
and sale goods within 14 days from the date of purchase.
The cost of returning the item/s to us is your sole responsibility
unless the item is proved to be faulty.
Upon return, please ensure that the item is unworn & maintain the same condition in which you received it. Specifically there must be no marks on the soles or upper materials.
All tags and labels must remain attached.
Please send your returns to
Calzaturificio Pradika srl    
Via Paludi 349
63900 Fermo (FM)
Returns are generally validated within 5 working days of receipt.
This may take up to 10 working days during busy periods.
UNKNOWN will refund the item as soon as the return has been validated. 
You will receive a confirmation e-mail to verify this action.
Any return delivery costs paid in connection with the order are non-reimbursable or refundable. Any return delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable.
The time taken to process refunds varies depending on the method of payment used.

Refund notice on your statements depend on the card issuer.
Credit card
UNKNOWN will refund your purchase within 7 working days of the confirmation e-mail.
Refunds appear on your PayPal account within 24 hours of the confirmation e-mail.